Terms & Conditions

You (“you” or “End User” or “your” or “Buyer” or “Customer”) are required to read and accept all of the terms and conditions laid down during this Terms and Conditions (“Terms and Conditions” or “TERMS AND CONDITIONS” or “Terms” or “Agreement”) and therefore the linked Privacy Policy, before you'll use www.rutbaa.com (hereinafter mentioned as “Site” or “Aahana E-Trend Pvt. Ltd” or “we” or “our”). the location allows you to browse, select and buy Clothing and Accessories (“Goods” or “Products” or “Services”).

Your use of this website www.rutbaa.com (hereinafter mentioned because the “Site”) and its related sites, services and tools). These TERMS AND CONDITIONS are effective upon acceptance and governs the connection between you and Aahana E-Trends Pvt. Ltd., a corporation incorporated under Companies Act, 1956 having its registered office at 400-P, LGF, Sector 38, Gurgaon, Haryana, 122001, India (hereinafter the “Company”) including the sale and provide of any Products on the location . If this TERMS AND CONDITIONS conflicts with the other document, the TERMS AND CONDITIONS will prevail for the needs of usage of the location . If you are doing not comply with be bound by this TERMS AND CONDITIONS and therefore the Privacy Policy, you'll not use the location in any way. For the needs of this TERMS AND CONDITIONS the term ‘Acceptance’ shall mean your social action in clicking on ‘check box’ and on the ‘continue button’ as provided on the registration page or such other actions that suggests your acceptance.

In addition, if the Revised Version of this Agreement includes a considerable Change, we'll provide you with 30 days’ prior notice of such Substantial Change as per the Notification Preferences provided by you. you're advised to regularly check for any amendments or updates to the terms and conditions contained during this Agreement. For the aim of this Agreement, the term “Substantial Change” means a change to the terms of this Agreement that materially reduces your rights or increases your responsibilities.

Please read these terms and conditions carefully. These terms & conditions, as modified or amended from time to time, are a binding contract between the corporate and you. If you visit, use, or patronize the location (or any future site operated by the corporate , you accept these terms and conditions). additionally , once you use any current or future services of the corporate or visit or purchase from any business affiliated with the corporate or third party vendors, whether or not included within the site, you'll even be subject to the rules and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will prevail.

If this Terms and Conditions conflicts with the other document, the Terms and Conditions will prevail for the needs of usage of the location . As a condition of purchase, the location requires your permission to send you administrative and promotional emails. we'll send you information regarding your account activity and purchases, also as updates about our products and promotional offers. you'll cop out of our promotional emails anytime by clicking the UNSUBSCRIBE link at rock bottom of any of our email correspondences. Please see our Privacy Policy for details. We shall haven't any responsibility in any manner whatsoever regarding any promotional emails or SMS/MMS sent to you. The offers made in those promotional emails or SMS/MMS shall be subject to vary at the only discretion of the corporate and therefore the Company owes no responsibility to supply you any information regarding such change. By placing an order, you create a suggestion to us to get products you've got selected supported standard Site restrictions, Merchant specific restrictions, and on the terms and conditions stated below. you're required to make an account so as to get any product from the location . this is often required so we will provide you with quick access to print your orders and consider your past purchases.

The Site/Company takes no responsibility for the services or products that are sold or supplied by third party vendors. the corporate makes no warranty to their end users for the standard , safety, usability, or other aspect of a product or service that's supplied by a Merchant and/for some services or activities that involve potential bodily harm, and for those activities, the corporate takes no responsibility for the service or activity being offered, and therefore the user takes responsibility for his or her own actions in utilizing those services.

Description of Services

In the Site, we offer users with access to clothing and accessories which will be purchased at the worth mentioned on the location.


This Agreement sets forth the terms and conditions that apply to the utilization of the location by the User. By using this Site, the User agrees to suits all of the TERMS AND CONDITIONS hereof. The right to use the location is personal to the User and isn't transferable to the other person or entity. The User shall be liable for protecting the confidentiality of their password(s), if any. The User acknowledges that, although the web is usually a secure environment, sometimes there are interruptions in commission or events that are beyond the control of the corporate , and the Company shall not be liable for any data lost while transmitting information on the web . While it's the Company’s objective to form the location accessible 24 hours per day, 7 days per week, the location could also be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that thanks to circumstances both within and out of doors of the control of the corporate , access to the location could also be interrupted, suspended or terminated from time to time. The Company shall have the proper at any time to vary or discontinue any aspect or feature of the location , including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the corporate may discontinue disseminating any portion of data or category of data may change or eliminate any transmission method and should change transmission speeds or other signal characteristics.

Membership Eligibility

Use of the Site is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the location and shall not sell, purchase or bid for any items on the location . As a minor if you would like to get or sell an item on the location such purchase or sale could also be made by your trustee or parents who have registered as users of the Site. We reserve the proper to terminate your membership and refuse to supply you with access to the location if it's delivered to our notice or if it's discovered that you are under the age of 18 years.

Your Account

In consideration of your use of the location , you represent that you simply are of majority to make a binding contract and aren't an individual barred from receiving services under the laws as applicable in India. You also comply with provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that's untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or we've reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we've the proper to suspend or terminate your account and refuse any and every one current or future use of the Site (or any portion thereof). If you employ the location , you're liable for maintaining the confidentiality of your account and password including cases when it's getting used by any of your family members, friends or relatives, whether a minor or an adult. You further comply with accept responsibility for all transactions made up of your account and any dispute arising out of any misuse of your account, whether by any loved one , friend, relative, any third party or otherwise shall not be entertained by the corporate . Because of this, we strongly recommend that you simply exit from your account at the top of every session. You comply with notify us immediately of any unauthorized use of your account or the other breach of security. We reserve the proper to refuse service, terminate accounts, or remove or edit content in our sole discretion.

Access to and use of password protected and/or secure areas of the location is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the location could also be subject to prosecution.

Your Information (or any items listed):

"Your Information" is defined as any information you provide to us or other users of the Site in the registration process, in the feedback area, bulletin board, chat service etc. or through any e-mail feature. You are solely liable for Your Information, and in accordance with certain features of the location we may only act as a passive conduit for your online distribution and publication of Your Information.

The bold text within the following paragraphs is inserted in accordance with the knowledge Technology (Intermediaries guidelines) Rules 2011. Please note that in accordance with the knowledge Technology (Intermediaries guidelines) Rules 2011 just in case of non-compliance with rules and regulations, Agreement and privacy policy for access or usage of intermediary computer resource, the Intermediary has the proper to right away terminate the access or usage rights of the users to the pc resource of Intermediary and take away non-compliant information.

You shall not host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any information or item that: (a) belongs to a different person and to which You does not have any right to; (b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; (c) harm minors in any way;(d) infringes any patent, trademark, copyright or other proprietary rights (e) violates any law for the nonce in force; (f) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; (g) impersonate another person; (h) contains software viruses or the other code , files or programs designed to interrupt, destroy or limit the functionality of any computer resource; (i) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting the other nation. (j) shall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers;

The Site may provide Users with the power to send email messages to other Users and non-users and to post messages on the location . We are under no obligation to review any messages, information or content (“Postings”) posted on the location by users and assume no responsibility or liability concerning any such Postings. Notwithstanding the above, We may from time to time monitor the Postings on the location and should decline to simply accept and/or remove any email or Postings that violate the provisions of this Clause; and Solely to enable us to use the knowledge you supply us with, you comply with grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights (but no other rights) you've got in Your Information, in any media now known or not currently known, with reference to Your Information. We will only use Your Information in accordance with this Agreement and/or our Privacy Policy.


The User shall be liable for obtaining and maintaining telephone, hardware and other equipment needed for access to and use of the location and every one charges related thereto. The Company shall not be responsible for any damages to the User's equipment resulting from the utilization of the location .


While we've made every effort to display as accurately as possible the colors of the products that appear on the location , we cannot guarantee that your monitor or screen’s display of any colour are going to be completely accurate, as computer monitors and screens of electronic devices vary.

Electronic Communications

When You use the location or send emails or other data, information or communication to us, You agree and understand that you simply are communicating with us through electronic records and You consent to receive communications via electronic records from us periodically and as and when required. We will communicate with You by Email/SMS/Call or by an electronic record on our Site which will be deemed adequate service of notice / electronic record.

License and Site Access

We grant you a limited license to access and make personal use of the location and therefore the Service. This license doesn't include any downloading or copying of account information for the advantage of another vendor or the other third party; caching, unauthorized hypertext links to the Site and therefore the framing of any Content available through the location uploading, posting, or transmitting any content that you simply don't have a right to form available (such because the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or the other code , files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; or any use of knowledge mining, robots, or similar data gathering and extraction tools. You may not bypass any measures employed by us to stop or restrict access to the location. Any unauthorized use by you shall terminate the permission or license granted to you by us.


The Site or third parties may provide links to other World Wide internet sites or resources. Because we've no control over such Sites and resources, you acknowledge and agree that we aren't liable for the supply of such external sites or resources, and do not endorse and aren't responsible or responsible for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or imagined to be caused by or in reference to use of or reliance on any such content, goods or services available on or through any such site or resource.

Pricing Information

We strive to supply you with the simplest prices possible on products and/or services you purchase from us, however, We don't guarantee that the worth are going to be rock bottom in the city, region or geography. Prices and availability are subject to vary with none prior notice. The prices mentioned on the location aren't subject to comparison with an equivalent or similar product(s) and/or service(s) available through any online or offline sale. The pricing is subject to our pricing policy and therefore the prices shall be determined only at our sole discretion.

While we attempt to supply accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with misinformation thanks to a mistake in pricing or product information, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We will have the proper to switch the worth of the merchandise and get in touch with you for further instructions using the e-mail address or phone number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that we accept your order an equivalent shall be debited to your mastercard account. The payment could also be processed before our dispatch of the merchandise that you simply have ordered. If we've to cancel the order after we've processed the payment, the said amount are going to be reversed back to your mastercard account.

The individual product price as showcased on www.rutbaa.com includes supplier product price, handling charges, styling fee and customization charges (if any).

Cancellation by Us

Please note that there could also be certain orders that we are unable to simply accept and must cancel. We reserve the proper, at our sole discretion, to refuse or cancel any order for any reason. Some situations which will end in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We can also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to simply accepts your order. If your order is cancelled after your mastercard has been charged, the said amount are going to be reversed back in your Card Account.

Cancellations by the User

In case of requests for order cancellations, we reserve the proper to simply accept or reject requests for order cancellations for any reason. As a part of usual business practice, if we receive a cancellation notice and therefore the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted as long as they're made within 24 (twenty four) hours of creating the order on the location . We will not be ready to cancel orders that have already been processed or orders that request for cancellation is formed after the expiry of 24 (twenty hours) from making the order. We have the complete right to make a decision whether an order has been processed or not. The User agrees to not dispute the choice made by us and accepts our decision regarding the cancellation.

Fraudulent /Declined Transactions

We may constantly monitor the user’s account so as to avoid fraudulent accounts and transactions. Users with quite one account or availing our services fraudulently shall be responsible for legal actions under applicable law and that we reserve the proper to recover the value of goods, collection charges and lawyers fees from persons using the location fraudulently. We reserve the proper to initiate legal proceedings against such persons for fraudulent use of the location and the other unlawful acts or omissions in breach of those terms and conditions. In the event of detection of any fraudulent or declined transaction, before initiation of legal actions, We reserve the proper to right away delete such account and dishonor all past and pending orders without any liability. For the aim of this clause, we shall owe no liability for any refunds.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Credit Card Details

You agree, understand and ensure that the mastercard details provided by you for availing of services on the location are going to be correct and accurate and you shall not use the mastercard which isn't lawfully owned by you, i.e. in a mastercard transaction, you want to use your own mastercard . You further agree and undertake to supply the right and valid mastercard details to us. Further the said information won't be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or writ . We will not be responsible for any mastercard fraud. The liabilities to be used of a card fraudulently are going to be on you and therefore the onus to 'prove otherwise' shall be exclusively on you.

Disclaimer of Warranty

All content, products, and services on the location , or obtained from an internet site to which the location is linked (a "linked site") are provided to you "as is" without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a specific purpose, title, non-infringement, security or accuracy. all warranties, if any, concerning the merchandise and services would be provided by the manufacturer/supplier of such product and not by us. any claim in reference to an equivalent should be raised against respective manufacturer/supplier and not against us in any case whatsoever. We don't endorse and aren't liable for (a) the accuracy or reliability of any opinion, advice or statement made through the location by any party aside from us, (b) any content provided on linked sites or (c) the capabilities or reliability of any product or service obtained from a linked site. Other than as needed under applicable consumer protection law, under no circumstance will we be responsible for any loss or damage caused by a user's reliance on information obtained through the location or a linked site, or user's reliance on any product or service obtained from a linked site. it is the responsibility of the user to guage the accuracy, completeness or usefulness of any opinion, advice or other content available through the location , or obtained from a linked site. please seek the recommendation of execs , as appropriate, regarding the evaluation of any specific opinion, advice, product, service, or other content.

Limitation of Liability

You expressly understand and agree that the corporate and its subsidiaries, affiliates, officers, employees, agents, shareholders and licensors shall not be susceptible to you for any direct, indirect, incidental, special, consequential or punitive damages , including, but not limited to, damages for loss of profits, opportunity, goodwill, use, data or other intangible losses (even if the corporate has been advised of the possibility of such damages), resulting from use of the location , sale and provide of products content or any related/unrelated services and other services offered on the location from time to time.


You shall to the fullest extent indemnify and hold harmless the corporate , its subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed thanks to or arising out of your breach of this Agreement, or the documents it incorporates by reference, or your violation of any law, rules or regulations or the rights of a 3rd party.


The price of our merchandise is inclusive of the GST. The GST charged shall depend on the destination where the order has got to be shipped. The rate applied to the order are going to be the combined rate for both state and native tax rates in accordance with the address where the order is being shipped. We reserve the proper to gather taxes for shipping charges wherever applicable.

Duration of Sale

Each sale shall last from 24 to 72 hours only and therefore the time of beginning of the sale is 1100 hours IST. Therefore, it's the customer’s responsibility to login earlier if they need to avail better products or styles because our sales are “first come, first served”. The merchandise is not restocked once sold out. No information regarding the presence of any Product in our stock are going to be given and that we will provide you with a warning only an item is sold out. We don't accept returns or exchanges on the things you bought in festive offer/Sale.


We endeavour but do not guarantee to deliver the products to Users within 3-4 weeks from the day of close of sale depending upon the shipping location. We work with different sort of suppliers (Manufacturers, designers, distributors, importers etc.) and therefore the delivery time to Users is subject to delivery of products from supplier to us. Other factors include delay in delivery through the courier partner, transporters’ strike etc. We reserve the proper to form delivery of the products by installments. If the products are to be delivered in installments, each delivery will constitute a separate contract. You may not treat the contract (as a whole) as repudiated if we fail to deliver anybody or more of the installments or if you've got a claim in respect of anybody or more of the installments. If you fail to require delivery of the products , we may at our discretion charge you for the extra shipping cost.

For international deliveries, a porch or door delivery without signature is completed. This is in line with international standards of shipping. We don't require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you've got specified a 3rd party recipient for delivery purposes (for example as a gift) then you accept that evidence of a porch delivery at the address given (or at that delivery address) is evidence of delivery and fulfillment by us of our obligation. Also, an optional sms with multiple delivery options is shared by our delivery partner wherever the service is available. Choosing an option is not mandatory, however, in the case, a customer chooses a custom delivery option, all liabilities of service / product delivery now would transfer to the customer, and we will be absolved of responsibility, thus evidence of delivery and fulfillment by us of our obligation. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We aren't liable for any delays caused by third party delivery agencies and/or thanks to time required for statutory clearances during the delivery process.

Further, we may at times be unable to deliver the confirmed order(s) to you and the reason for the same could be inclusive of but not limited to the following:

  1. I) Unavailability of the relevant product;
  2. II) Failure of the concerned manufacturer/supplier/designer/importer to deliver relevant product to us;

III) Poor/improper/defective quality of the relevant product ascertained through our quality audit process; and

  1. IV) Inaccuracies or errors in product or pricing information. In the event of any circumstance(s) as aforementioned; you shall not be entitled to any damages or monetary compensation.

In the event we are unable to deliver the confirmed order(s) as mentioned hereinabove and therefore the payment for such order(s) has been made by you thru your credit/debit card, the amount paid by you while placing the order(s) on the location are going to be reversed back in your card account. No refunds shall be applicable on the orders made by the Users under the Cash on Delivery (“COD”) option.


The trademarks, logos and repair marks ("Marks") displayed on the location are our property and/or the property of the respective persons. Users are prohibited from using any Marks for any purpose whatsoever without our prior written permission or such third party which may own the Marks. All information and content including any software programs available on or through the location ("Content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the location for commercial or public purposes.

The Site contain copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and therefore the entire contents of the corporate protected by copyright as a collective work under the applicable copyright laws. The Company owns a copyright within the selection, coordination, arrangement and enhancement of such content, also as within the content original thereto . Users might not modify, publish, transmit, participate within the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or partially . Users may download / print / save copyrighted material for the User's personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of the corporate and therefore the copyright owner is permitted. If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. The User acknowledges that he/she/it doesn't acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on the location or an internet site otherwise owned or operated in conjunction with the corporate shall not be deemed to be within the public domain but rather the exclusive property of the corporate , unless such site is under license from the trademark owner thereof during which case such license is for the exclusive benefit and use of the corporate , unless otherwise stated.


None of the provisions of this Agreement shall be deemed to constitute a partnership or agency between you and therefore the Company and you shall haven't any authority to bind the Company in any manner whatsoever. Except as explicitly stated otherwise, any notices shall be given by postal mail to 400 P, Lower Ground Floor, Sector 38, Gurgaon-122001. or to the e-mail address you provide to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is shipped , unless the sending party is notified that the e-mail address is invalid. Alternatively, we may offer you notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.

If any clause of this Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the Agreement.

This Agreement sets forth the whole understanding and agreement between you and us with reference to the topic matter hereof.

In the Company’s sole discretion, it's going to transfer its rights and obligations (under this Agreement without your prior express consent.

If you breach this Agreement, and therefore the Privacy Policy or the documents they incorporate by reference and that we take no action against you, we'll still be entitled to use our rights and remedies in the other situation where you breach the aforesaid.

The Company may terminate this Agreement at any time. Without limiting the foregoing, the corporate shall have the proper to right away terminate any passwords or accounts of the User within the event of any conduct by the User which the corporate , in its sole discretion, considers to be unacceptable, or within the event of any breach by the User of this Agreement. Notwithstanding the other provisions of this Agreement, or any general legal principles to the contrary, any provision of this Agreement that imposes or contemplates continuing obligations on a celebration will survive the expiration or termination of this Agreement.


If any dispute arises between you and therefore the Company during your use of the location or thereafter, in reference to the validity, interpretation, implementation or alleged breach of any provision of this Agreement, and therefore the Privacy Policy or the documents they incorporate by reference, the dispute shall be mentioned a sole Arbitrator who shall be an independent and neutral third party identified by the Company. The place of arbitration shall be Gurgaon. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be within the English.

Governing Law

This Agreement, and therefore the Privacy Policy or the documents they incorporate by reference shall be governed and construed in accordance with the laws of India, with exclusive jurisdiction conferred on the courts at Gurgaon.

Cash Back/Store Credit

1.Cash back will be given in the form of store credits incase order not shipped as per mentioned disclaimer.

2.No cash/bank/credit/debit card refund will be offered.

3.Saturday, Sunday, Holidays/National Holidays won't be included within the working.

4.Cash back are going to be offered just in case of delayed orders only.

5.Cash back offer won't be applicable if the customer cancels the order.

6.Cash back amount will differ from product to product.

7.Rutbaa.com has the right to withdraw or amend the offer at any point without any prior notice.

8.Number of days will be calculated from the date of payment received.

9.Any custom order or custom request won't be a neighborhood of this promotion. Applicable on standard measurements only.

10.Cash Back applicable on the products which are under the cash back offer.

11.Inacse the cash back product order is placed with other SKU then the cash back won't be applicable.

12.If the Cash back offer product value is a smaller amount than $99 USD, then the customer will need to buy the shipping to qualify for the cash back offer.

13.All store credits given within the sort of cashback/shipping/promotions/compensations or the other form except refund are going to be valid just for one year from the date of issue.

14.Incase the associated order gets cancelled, the given 2% cash back will be revoked from the account. The cash back will be credited within 3 working days in your rutbaa.com account.

Cashback against the primary purchase will only be calculated on the discounted price

Customization Offer

1.The basic silhouette cannot be changed.

2.Customization are going to be accepted in terms of adding a clear sleeve, covering a sheer part, measurements and color change.

3.Any embroidery will be on a chargeable basis.

4.All customization will be subjected to availability.

5.All custom made order will be non-refundable/exchangeable.

6.Rutbaa has the right to cancel or withdraw the offer at any given point of time without any prior notification.

Any two offers cannot be clubbed

Shop on Rutbaa.com and get 10% off on next purchase

To get flat 10% discount on your next order :

- User will receive a code in the order confirmation mail of the initial order. The code can be used while placing the second order in order to avail Flat 10% off.

- The code would be valid till 6 months from the date it is received

- The code cannot be clubbed with any other offer

- The code would be applicable only on non-discounted products within the cart

- The code would be applicable only on non-discounted products within the cart

- There’s no minimum cart value required to avail the offer


- Loyalty points will not be credited on discounted products.

- Loyalty points will not be credited if any coupon code is applied


There will be no exchange or return of products on sale or discount

This offer can't be clubbed with the other offer, discount or coupon code.

In the case that your order consists of products on sale or discounts and full-priced merchandise, your coupon or discount code will only be applied to the non-discounted product.

Any discount changes during or after the sale won't apply to future or previous purchases.


The offer is only applicable on select products.

There will be no exchange or return of Eoss products.

This offer can't be clubbed with the other offer, discount or coupon code.

In the case that your order consists of Eoss products and full-priced merchandise, your coupon or discount code will only be applied to the non-discounted product.

Any discount changes during or after the sale won't apply to future or previous purchases.


The offer is only applicable on selected products.

There will be no exchange or return of BUMPER SALE products.

This offer can't be clubbed with the other offer, discount or coupon code.

In the case that your order consists of BUMPER SALE products and full-priced merchandise, your coupon or discount code will only be applied to the non-discounted product.

Any discount changes during or after the sale won't apply to future or previous purchases.

CODE:- RUTBAA15 Terms & Conditions

The offer code cannot be clubbed with any other offer.

This code is not applicable on discounted products

This code is applicable on select products

This code is only applicable on pre-paid orders

CODE:- RUTBAA10 Terms & Conditions

The offer code cannot be clubbed with any other offer.

This code is not applicable on discounted products

This code is applicable on select products

CODE- SUNDAY20 Terms & Conditions

The offer code cannot be clubbed with any other offer.

The offer code will not be applicable on products/items belonging to below categories:

In the event of any delay of the product is expected, the Rutbaa.com may, at its sole discretion, intimate the user who may have purchased the same, regarding such delay.

In case a customer purchases multiple Products in one order, we may deliver an equivalent together. However, this might not always be possible and shall be subject to availability of stock with the relevant designers and makes.

Rutbaa.com shall not be held liable for any delay due to unforeseen circumstances like as suggested above.

Once the return is received, you will, in accordance with Rutbaa.com refund policy, receive the refund into the Indian bank account provided.

If the customer is unavailable at a certain date, please indicate those preferences on email/call/WhatsApp to our customer experience team to ensure smooth product delivery.

  1. a) Once out for delivery, it will be attempted for a maximum of 3 times post which the order may be subject to cancellation.

Products will not be handed over by the courier before the payment is made, and returns /cancellation will have to be raised separately with our customer experience team.

Discount slabs- T&C

Shop for $150+ and obtain flat $15 off - SHOPMORE150

Shop for $300+ and obtain flat $30 off - SHOPMORE300

Shop for $500+ and obtain flat $50 off - SHOPMORE500

Shop for $750+ and obtain flat $70 off - SHOPMORE750

Shop for $1200+ and obtain flat $100 off - SHOPMORE1200

Terms & Conditions:

-Discount codes are not valid if the cart consists only of premium designers.

-All the discount codes are valid on total value if the cart includes both premium & non-premium designers.

-This discount cannot be clubbed with any other discount or offer.

-The discount is not valid on the purchase of gift cards

PRE- BOOK Terms & Conditions

  1. The amount due will be collected post confirmation of the order..
  2. Cancellation or Exchange will not be applicable on pre-order purchases..
  3. Just in case the pre-order purchase can't be fulfilled, refunds are going to be processed within 5-7 days.

DELIVERY PROMISE Terms & Conditions

  1. If the product is not delivered in 20 days you will receive 10% cashback.
  2. The cashback will be in the form of loyalty points.
  3. The validity of those loyalty points is 6 months.
  4. The delivery promise is merely applicable on select products and on select sizes.

CODE:- CASHBACK10 Terms & Conditions

1.This coupon can only be used in a single transaction.

  1. This coupon is merely applicable on select products.
  2. This coupon is only redeemable online.
  3. This coupon gives rewards in term of store credit.
  4. The store credit will only be credited after the order confirmation for prepaid orders.
  5. This voucher cannot be clubbed with any other offer, discount or promotion.
  6. This voucher isn't applicable on select premium designers.

Returns and Exchange

You acknowledge that these terms of returns and exchange are limited to direct sale by us to you which these terms of returns and exchange aren't available in case of a purchase by third party and invoice which shall be governed by the terms of such sale. We may accept returns for account credit only. For this purpose, we must receive the merchandise within 2 days from the date of delivery. Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging. We don't provide a refund on any goods sold. Goods once sold can only be exchanged for replacement or store credit if they meet our terms and conditions. Since we keep limited inventory and don't always have all sizes available, under such circumstances, the shop credit are often used whenever you shop with us next time. All conditions applicable to the return of products shall also apply to the exchange of products. To return an item, the customer must write to us at [email protected], a prompt response is assured to such emails. Alternatively, the customer may even call at our customer care number +91 - 72176 03331 which remains open 11AM to 6PM Indian Standard Time (IST) on 6 DAYS (Monday to Saturday). We aren't responsible for any damages caused to the merchandise during transit.

Our terms and conditions concerning returns and exchange is as follows:- If you would like to exchange your item for an alternate product, we propose that you simply return it for a credit and purchase the new item separately. Our return and exchange policy is, however, subject to the following:

(a) Items should be returned unused and with all tags still attached. Returns that are damaged or soiled might not be accepted and should be sent back to the customer. Please inform our customer care department within the event of any Goods/products delivered without tags

(b) Where provided, belts and any designer packaging like authenticity cards, dust bags, and leather tags should be included together with your return.

(c) Unidentified returns may be returned to the sender.

(d) All shoes should be tried on a carpeted surface before wear.

(e) All Briefs, swimming costumes and bikini bottoms non-returnable.

(f) Goods are faulty if they're received damaged. Items that are damaged as a results of normal wear and tear aren't considered to be faulty. If you'd wish to exchange a faulty item rather than obtaining store credit, please remember that we will only replace it for an equivalent product within the same size, subject to availability. Where possible, we'll offer to repair faulty items. We have made every effort to display as accurately as possible the colors of our products that appear on the location . However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour are going to be completely accurate.

(g) All custom made orders are non-returnable.

(h) All early delivery orders are going to be considered as custom made.

(i) Just in case of any return/store-credit or alteration, the shipping charges are going to be borne by the customer.

(j) Once a customer emails us for alteration, and that we get the devour done, he/she can't invite store credit.

(k) In an order has quite five products then it'll be considered as a bulk order. Return/Refund won't be possible.

(l) We may accept returns for account credit only. For this purpose, the customer must notify us within 2 days from the date of delivery.


We shall not be ready to process the cancellation if the order/orders are processed. Store credit are going to be provided against the cancellation of an order.

Order fulfillment and Delays:

  1. Custom orders are subject to delays due to various operational reasons.
  2. Delays happen due to the following reasons:-

- Production delay at the top of the designer.

- The final product does not fit the custom requirements and hence has to be redone by the designer.

- Internal operational and logistic delays.

  1. We at Rutbaa.com strive to deliver the custom orders in the stipulated time frame and keep you duly informed in case of any delay whatsoever. However, delays are sure to happen and that we take full responsibility for the order if the delay exceeds 7 days.
  2. In case of a delay, the following things can be done:-

- Exchange the merchandise for a few other product of comparable value.

- Provide alternatives.

- Refund the paid amount within the sort of store credit.

- Refund the paid amount to the original mode of payment.

Shipping and Delivery:

- For any international product shipment of gross value less than `$999, a shipping fee will be charged.

- Custom duty to be borne by the customer (in case of international shipment) if any.

- No charges applicable for domestic shipments.

- No charges apply for any shipment (domestic or international) in case of delays. Only custom duty to be borne by the customer.


- Refunds will be processed within 5-7 working days once the customer provides the appropriate bank account details.

- Refunds can only be processed within the original mode of payment.


We shall not be ready to process the cancellation if the order/orders are processed. Store credit are going to be provided against the cancellation of an order

Contact us

+91 7217603331

[email protected]

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